Terms & Conditions


Tucker Real Estate – Shop 4/85 Tallwood Avenue, Mollymook

The terms and conditions of the holiday letting as agreed to by both parties are as follows:

Deposit: 50% of the total booking amount is payable by direct deposit or credit card (2% surcharge applies to CC Payments). You will then be provided with a Credit Card Authorisation form, which will need to be completed and forwarded back within 2 days of making the booking. 

Final Payment: The balance of the booking is to be paid 4 weeks prior to arrival by direct deposit or credit card. This is essential as keys will not be handed out or left out without full payment made. By not paying in full within the allocated time may result in cancellation of your booking (refer to cancellations section).

Security Deposit: a $500 security deposit will be held until inspection after the premises are vacated. We will take a pre-authorisation on your credit card for this amount and if no damage has occurred, or extra cleaning required, the pre-authorisation will drop off your card within 7-10 business days. Please be aware that our Bond Authorisation form allows Tucker Real Estate to claim up to $1,000 should damages exceed the initial $500 held. 

Cancellations: Must be in writing. A cancellation fee of $99 will apply under ANY and ALL circumstances plus your initial booking fee of $65 is non refundable ($164 total).

The following conditions apply upon cancellation:

1.If the property is re-let for the total period, only the cancellation & booking fee (including any STAYZ booking fees) will be deducted from the initial deposit with the rest released back to you.

2.If the property is NOT re-let for the total period there will be no refund.

Keys: Keys will not be made available until ALL monies have been paid in full to the Agent.  The agent shall be entitled to charge the tenant costs for replacing keys lost or unreturned.                   

Check-in/Check-out Times: Keys are available from 2pm on the arrival date, you will be advised of where to collect these in your pre-arrival email. The premises must be vacated by 10am on departure date. A fee of $20 per hour will be applied for late checkouts unless previously arranged. A key return slot is located in the front door of our agency for early checkouts or please follow instructions on your pre-arrival email. The agent shall be entitled to charge the tenant for lost, damaged or unreturned keys. Please ensure all windows & doors are locked upon leaving (with exceptions to alternate instructions being found on the premises). If premises are not secured upon leaving you may be found liable for any damage or vandalism.

No Pets: Unless your property is stated as 'Pet Friendly' under no circumstances are pets allowed at the property. You may be charged for pest & carpet treatment/cleaning.

Garbage: Is to be put into the red & yellow lid bins provided which shall be put out by the tenant on the street for collection on the applicable nights. (Your agent will advise you of the day rubbish is collected). The tenant will be charged for excess garbage bags or removal of rubbish by tradesperson if bins are not emptied on the advised day.

Cleaning: Premises are to be left in the same condition as found upon arrival and kept clean at all times. A cleaning fee will be charged if this is not adhered to. Tenants will be charged a fee for BBQ cleaning if left in a dirty state.

Breakages: All breakages must be paid for & reported to Agent upon event. Please leave the premises how you found it, do not move furniture leave how is. If you have unplugged anything including cables on TV, CD players etc. ensure on your departure you plug it back in.

Noise Pollution: The tenant shall not cause nuisance to neighbours and will comply with any statutory laws, by-laws and regulations applicable to the premises. Do not move furniture from one room to another and ensure that only balcony furniture (when supplied) is outside.

No responsibility: The agent is not responsible for the tenant's effects left at the premises.

Bookings Are Made in Good Faith by The Agent: But may be subject to any change or increase as may be notified by the owner prior to the commencement of the booking. The agent cannot accept responsibility for action taken by the owner outside our control. The agent cannot be held responsible should a property be sold and the booking cancelled.

We accept no responsibility for miss-description of the property; Information is given in good faith.

Future Bookings: To rebook the same property for the same period next year, we ask that you rebook online or contact us on 02 44556988. 






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